Housing, Complaints, and Rights Handbook

What will you find in this handbook?

We know that going to university is a journey in itself. You may have come from across the UK or the world to Goldsmiths for the student experience. Our campus in the heart of Southeast London is home to a diverse and exciting community, with lots to explore, learn and immerse yourself in. 

However, studying in London can present challenges that can make this journey harder. London is a bustling and exciting city, but can also be overwhelming and demanding. In addition to high costs of living, the marketisation of housing, education and other intersections of the political, social and economic, can make it difficult to balance your academic priorities with all that the city is asking for. 

Being aware of your rights can help protect you from exploitation, discrimination, and abuse. For example, understanding tenancy rights can help prevent landlords from taking advantage of students, such as charging you excessive rent or withholding deposits unfairly. It can also help you assert yourself and make informed decisions when faced with difficult situations, such as when issues arise relating to academic performance, student experience, wellbeing, and to ensure you receive fair treatment. 

We have compiled some essential information you may need to know to ensure a safe and enriching time. We hope that this handbook will serve as a useful resource throughout your time at Goldsmiths. 

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Click the links below to jump directly to specific information in the Student Handbook.

• Key information for International Students

Guide to: Housing

• Knowing your options
• Private Rental: Looking for the right place
• Using a letting agent? 
• Top 10 things to consider as a student renting in London
• Cost: What do I need to budget for?
• Deep Dive into Cost Considerations
• Living with a Live-In Landlord
• Lodger Contract vs Tenancy Agreement
• Community Groups on Facebook
• Transport and Safety
• Students with accessibility needs
• Housemate compatibility
• Viewing, process and contracts
• Contract Types & Key Points
• About your contracts

Guide to: Complaints 

• I am an international student. Do I have the right to complain?
• Some legal stuff to know
• Links to complaints processes at Goldsmiths
• Student complaints FAQs
• Student complaints process overview
• About Report and Support
• About Academic Appeals
• About industrial action & industrial action complaints
• About SU related complaints & support

The information presented in this handbook is accurate at the time of writing and for guidance only. It should not be construed as legal or professional advice. While every effort has been made to ensure the accuracy and completeness of the information presented, we make no warranties of any kind, express or implied, about the completeness or suitability with respect to your situation. Please seek professional advice before taking any action.