Shipping, Collection and Delivery
All orders are shipped within 28 days, subject to stock availability.
You can also order your item online and collect it in the shop, in RHB - just choose between collection and delivery at checkout.
Shipping provider and shipping costs as per delivery address:
For all UK based deliveries, we use Royal Mail to dispatch your product(s). For all other non-UK based delivery areas, we use DHL.
Please be aware that when buying from overseas, the customer is liable to pay any additional duties or local taxes potentially incurred when your purchase crosses borders.
Returns and refunds
You can make a refund or exchange of any purchase from our online store within 28 days of purchase.
The store reserves the right to refuse any refunds or exchanges for items that are not returned within a resalable condition. The items must be unworn and unwashed with all labels still on them.
Proof of purchase must be present at the time of the refund or exchange (transaction email receipt).
We do not pay postage and packaging for any items that are returned or exchanged.
To arrange a return, please contact the Retail Manager on sushop@goldsmithssu.org or pop into the shop - RHB.
Payments
Our Payment Service Provider is Opayo (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Opayo’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Opayo uses range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Copyright
We have the permission of the licensee to produce the designs on the garments. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
Pricing
The prices do not include the delivery charge as this is variable in line with the shipping destination - you will see the final price at checkout.
We reserve the right to change our prices at any time.
All prices quoted are inclusive of VAT.
Whilst we take great care to ensure the product prices are accurate, we do not accept liability for any errors.
Description and availability of goods
Products are all sold subject to availability.
We do our utmost to ensure that the products for sale on our online shop are available at the point of purchase. This is however not always possible due to external factors such as Brexit and Covid 19 which can affect the production and delivery of goods. In the event that you place an order for an item which is temporarily out of stock, we’ll get in touch with you to let you know. You will have the choice of a refund, waiting for the item to be shipped once it's back in stock or choosing another product of the same value.
We take great care to ensure that the descriptions and images of the products you see on our website are accurate - we do not accept liability for any errors, inaccuracies or missing information.
We accept orders at our own discretion and hold the right to refuse an order with no explanation.
By completing and submitting your order via our website, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.